Frequently Asked Questions

Frequently Asked Questions

Have a question about your package? Check our FAQ first, as it addresses the most common inquiries. Can’t find your answer? Feel free to reach out to us!

1. Where is my package?
After placing your order, processing typically takes 1–3 business days, with delivery in 5–8 business days, provided you ordered before 12:00 PM. If these timelines are exceeded, please contact our customer service team.

2. Where can I find my tracking code (Track & Trace)?
Once your order ships, you’ll automatically receive a tracking code via email. Check your spam folder, as our emails may occasionally end up there. Note that it may take a short time for the tracking link to become active.

3. How can I track my order?
Use the tracking number sent via email to monitor your order. Enter it on our tracking page at Ravond.com/track123 to view your delivery status.

4. I’m not satisfied with my package
Visit our Return and Refund Policy page for instructions on how to return your package.

If you can’t find the answer to your question, we’re here to help! Contact us at:

Company Name: MEDIANEXT AD LIMITED
Registration Number: 15723258
Address: 48 Lausanne Road
London N8 0HN
United Kingdom
Email: support@Ravond.com
Phone: +447418313549
Contact Form: Click here

Customer Service Hours:

• Monday to Friday: 8:00 AM – 6:00 PM
• Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to respond to your inquiry within 24–48 hours.